Wakana Performance Privacy Policy

Effective Date: 17/2/2025

1. Introduction

Welcome to Wakana Performance PTY LTD (trading as Wakana Performance). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform, website, and services. By accessing or using Wakana Performance, you agree to this Privacy Policy and consent to our data practices.

2. Information We Collect

To provide the best experience, we collect the following types of information:

2.1 Personal Information

We may collect personal details you provide when signing up or using our services, including:

Name, age, gender, and contact details
Account login credentials (email, password)
Payment information (for subscriptions)

2.2 Health & Well-being Data

As a well-being and performance platform, we collect self-reported data related to your health and fitness, including:

Well-being check-ins and mental health status
Performance metrics, training logs, and physical activity data
Nutrition, sleep, and hydration tracking

2.3 Device & Usage Data

We may automatically collect technical data when you use our platform, such as:

Device information (IP address, browser type, operating system)
Interaction data (pages visited, session duration, preferences)
Crash reports and debugging information

3. How We Use Your Information

We process your data to provide and improve our services, including:

3.1 Service Delivery

Personalizing recommendations, insights, and feedback
Providing access to content, check-ins, and athlete support tools
Processing transactions for subscriptions and services

3.2 Research & Development

Analyzing aggregated user trends to enhance the platform
Developing new features and improving performance
Conducting anonymized research on athlete well-being

3.3 Communication & Notifications

Sending updates, newsletters, and promotional offers (opt-in required)
Providing important service-related alerts (such as security updates)
Responding to user inquiries and support requests

4. Data Sharing & Third-Party Access

We do not sell or share your personal data with third parties for marketing purposes. However, we may share data in the following circumstances:

4.1 Service Providers

We work with trusted third-party providers who assist in delivering our services, such as:

Cloud storage and hosting providers
Payment processors (for subscription billing)
Analytics and security service providers

These partners operate under strict confidentiality agreements.

4.2 Legal & Regulatory Compliance

We may disclose your information if required by law, regulation, or legal process, or if necessary to:

Protect our legal rights and prevent fraud
Ensure user safety and security
Comply with law enforcement requests

5. Data Security & Disclaimer

We implement industry-standard security measures to protect your data, including:

Encryption and secure storage
Access control and authentication measures
Regular security audits and vulnerability assessments

However, Wakana Performance does not guarantee absolute security and takes no responsibility for any data leaks, breaches, or unauthorized access. By using our platform, you acknowledge the inherent risks of online data storage and accept full responsibility for any associated risks.

6. Your Rights & Control Over Your Data

You have the right to:

Access & Update: View and edit your personal details in your account settings.
Withdraw Consent: Opt out of communications or request to delete your account.
Data Portability: Request an export of your stored data.
Request Deletion: Permanently delete your information from our systems.

To exercise these rights, contact us at privacy@wakanaperformance.com.

7. Data Retention

We retain your personal data only for as long as necessary to provide our services or as required by law. If you delete your account, we will remove your personal information, but some anonymized data may be retained for analytical purposes.

8. Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance user experience and analyze platform performance. You can manage cookie preferences through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Significant updates will be communicated to users directly. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

By using Wakana Performance, you acknowledge and agree to the terms outlined in this Privacy Policy.